Shipping policy

This Shipping Policy explains how Joban Beauty processes and delivers orders placed through jobanbeauty.com. Shipping options, rates, and estimated delivery times are shown at checkout based on the destination, package weight, and available carrier services.

1. Order processing

Most orders are processed within 1–2 business days, excluding weekends and holidays. Processing may take longer during product launches, sales, holidays, or periods of high order volume.

You will receive an order confirmation after checkout and a separate shipping confirmation when your order leaves our facility.

Processing time is separate from carrier transit time.

2. Shipping within the United States

Available standard and expedited shipping options are displayed at checkout.

Standard U.S. delivery generally takes 2–5 business days after an order has been processed. Expedited estimates are shown with the applicable shipping option at checkout.

Delivery estimates are not guaranteed arrival dates. Carrier delays, severe weather, holidays, and other events outside our control may affect delivery.

Any complimentary-shipping promotion shown on our website is subject to the order threshold, destination, and other terms displayed with that offer.

3. International shipping

Joban Beauty ships to many international destinations. Available services, rates, and estimated delivery times are calculated at checkout.

International delivery generally takes 7–21 business days after dispatch, depending on the destination, carrier, and customs processing. Some destinations may take longer.

If we cannot ship to the address or destination provided, we will contact you to discuss the available options.

4. Shipping rates

The shipping rate displayed at checkout is the current rate for your order and destination. Rates may change based on package weight, carrier pricing, destination, and the shipping service selected.

Shipping charges are non-refundable unless an order was incorrect, damaged, defective, or could not be fulfilled by Joban Beauty, or unless a refund is otherwise required by law.

5. Tracking your order

When your order ships, we will send a confirmation email containing your tracking information. If you provided a telephone number and opted into shipping notifications, you may also receive tracking updates by text.

Tracking can take a short time to update after the carrier receives a package.

If you have not received a shipping confirmation, check your spam or promotions folder before contacting us.

6. Address accuracy and changes

Please review your shipping address carefully before placing an order. Customers are responsible for providing a complete and accurate address, including any apartment, suite, or unit number.

If you notice an address error, contact info@jobanbeauty.com as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after an order enters processing or ships.

Joban Beauty is not responsible for delays, failed delivery, or additional costs caused by an incorrect, incomplete, or undeliverable address.

7. Delayed or lost packages

Carrier delays can happen after an order leaves our facility. If tracking has stopped updating or your package appears to be lost in transit, contact info@jobanbeauty.com with your order number and tracking number.

We will review the shipment and, where appropriate, open an investigation with the carrier. A replacement or refund may be issued after the carrier confirms that the package was lost.

If we cannot ship your order within the timeframe promised at purchase, we will provide an updated estimate and any cancellation or refund options required by applicable law.

8. Packages marked as delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Check around the delivery location.

2. Ask other members of your household or building.

3. Check with your front desk, property manager, or neighbors.

4. Contact the carrier using the tracking number.

5. Contact us if the package remains missing.

We will provide available shipment information and assist where reasonably possible. Resolutions depend on the circumstances, carrier findings, and applicable law.

9. Returned-to-sender packages

An order may be returned to Joban Beauty because of an incomplete address, failed delivery attempt, refusal, or failure to collect the package.

Once the package has been returned and inspected, we may offer one replacement shipment. The customer is responsible for the new shipping cost unless the return resulted from an error by Joban Beauty or the carrier.

Original shipping charges are not refundable.

10. Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee paid to Joban Beauty and are the customer’s responsibility. We do not control these charges and cannot predict their amount.

Customs processing may delay delivery. Contact your local customs authority for information about requirements and fees in your country.

11. Shipping restrictions

Some products or destinations may be unavailable because of carrier, customs, legal, or logistical restrictions. If a restriction affects your order, we will contact you using the information provided at checkout.

12. Returns and refunds

Shipping a product back does not automatically make it eligible for a return or refund. Please read our Returns & Refund Policy and contact us before sending anything back.

Unauthorized returns may not be accepted.

13. Contact us

For questions about processing, delivery, tracking, or a missing package, contact:

Joban Beauty
Email: info@jobanbeauty.com

Include your order number and tracking number, when available, so we can assist you more quickly.