Refund policy

Refund Policy 

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Returns 
We do not accept any Joban Beauty returns. 
Please do not send your purchase back to the manufacturer.

Refunds 
Refunds will NOT be given based on individual results as results may vary. Results for the brightener also take 6-8 weeks to be noticed.

In the case the shade does not match, Joban Beauty will not accept exchanges or returns due to restrictions at our laboratory. However, we will give you a one-time discount code to use to try a different shade. 

If you are unsatisfied with your purchase, please contact info@jobanbeauty.com

Refunds or reshipments of any packages due to the following circumstances are not a responsibility of Joban Beauty. 

-Held or returned shipments due to incorrect address or undeliverable. 
-Shipments lost at any point in the parcel process. 
-Shipments stolen at any point in the parcel process.

For shipments that are "returned to sender" or otherwise marked as generally undeliverable by the mail carrier, Joban Beauty will offer a one time replacement, not including the cost of shipping. Please contact info@jobanbeauty with your order number and tracking information.

The following are not eligible for returns or refunds:

*Flash Sample sales are final and are not eligible for returns or refunds.

*Gift cards are not eligible for returns or refunds.