Refund policy

Because Joban Beauty products are personal-care items, we cannot accept general returns or exchanges once an order has been delivered. This policy helps us protect product quality, safety, and hygiene.

Please contact us before sending any product back. Unauthorized returns will not be accepted.

Returns and exchanges

All Joban Beauty product sales are final unless the item arrives damaged, defective, or different from what you ordered.

We do not accept returns or exchanges for:

  • Opened or used products
  • Personal preference
  • Individual product results
  • Incorrect shade selection
  • Flash Sample purchases
  • Gift cards, except where required by law

This policy does not limit any rights available to you under applicable consumer-protection law.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email info@jobanbeauty.com within seven calendar days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Clear photographs of the shipping box and label, if the package was damaged

Please keep the product and its original packaging until we have reviewed your request.

If your request is approved, we will arrange an appropriate replacement or refund at no additional cost.

Shade selection

Tinted Deodorant™ is a personal-care product, so we cannot accept returns or exchanges when the selected shade is not the right match.

If your shade is not right, contact info@jobanbeauty.com with your order number and the shade you purchased. We can provide one one-time discount code per order toward trying a different shade.

For help before ordering, visit Find Your Shade or contact us with the foundation or concealer shade you currently wear.

Product results

Individual results vary. We do not offer refunds solely because a product did not produce the result you expected.

Brightening products are intended for consistent use over time. Visible results may take approximately six to eight weeks and can vary from person to person.

This statement should not be interpreted as a guarantee of results within a specific period.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Joban Beauty is not responsible for delays, failed delivery, or additional shipping costs caused by:

  • An incorrect or incomplete address
  • A missing apartment or unit number
  • An address that the carrier cannot access
  • A customer’s failure to collect or accept a delivery

If an order is returned to us as undeliverable, we may offer one replacement shipment. The customer will be responsible for the new shipping charge.

Original shipping charges are not refundable.

Lost packages

If tracking has stopped updating or your package appears to be lost in transit, contact info@jobanbeauty.com with your order number and tracking number.

We will review the shipment and, where appropriate, open an investigation with the carrier. A replacement or refund may be issued after the carrier confirms the package was lost.

Submitting a report does not automatically guarantee a refund or replacement.

Packages marked as delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask other members of your household or building.
  3. Check with your front desk, property manager, or neighbors.
  4. Contact the shipping carrier using the tracking number.
  5. Email us if the package remains missing.

We will assist with available carrier information, but resolutions for packages confirmed as delivered depend on the circumstances, carrier findings, and applicable law.

Returned-to-sender packages

If a carrier returns an order to Joban Beauty because it was undeliverable, contact info@jobanbeauty.com with your order number and tracking information.

Once the package has been received and inspected, we may offer one replacement shipment. The customer is responsible for the new shipping cost unless the return resulted from an error by Joban Beauty or the carrier.

Approved refunds

If a refund is approved, it will be issued to the original payment method. We will send you a confirmation when the refund has been processed.

Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the order was incorrect, damaged, defective, or could not be fulfilled by Joban Beauty.

Order delays and cancellations

If we cannot ship your order within the timeframe provided at checkout, we will contact you with an updated estimate and any cancellation or refund options required by applicable law.

We cannot guarantee that an order can be changed or cancelled after it enters processing, but we will help when possible.

Contact us

For questions about an order, shade concern, damaged product, or refund request, contact:

Email: info@jobanbeauty.com

Include your order number in the subject line so we can respond more quickly.