Privacy policy

Joban Beauty respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit jobanbeauty.com, purchase our products, contact us, subscribe to marketing, or otherwise interact with Joban Beauty.

In this policy, “Joban Beauty,” “Joban,” “we,” “us,” and “our” refer to Joban Beauty. “Services” refers to our website, online store, customer support, marketing, and related services.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal information we collect

The information we collect depends on how you interact with Joban Beauty.

Contact and account information

We may collect:

  • Your name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Account login information
  • Communication preferences

Order and transaction information

When you place or attempt to place an order, we may collect:

  • Products and shades purchased
  • Order number
  • Billing and shipping information
  • Discount or promotional information
  • Order, delivery, return, and support history
  • Limited payment and transaction details

Payment information is processed by Shopify and other authorized payment providers. Joban Beauty generally does not receive or store your complete payment-card number.

Website and device information

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Approximate location
  • Time zone
  • Pages and products viewed
  • Search activity
  • Referring website
  • Shopping-cart activity
  • Interactions with our website, emails, or advertisements
  • Cookie and similar technology identifiers

Customer-support information

If you contact us, we collect the information you provide, such as:

  • Your contact details
  • Order number
  • Product or shade questions
  • Photographs or attachments you choose to send
  • The contents of your message
  • Our response and support history

Please avoid sending medical records, government identification numbers, or other sensitive information unless it is genuinely necessary to resolve your request.

Marketing information

If you subscribe to email or SMS marketing, enter a promotion, or interact with our advertising, we may collect:

  • Your email address or telephone number
  • Subscription status
  • Marketing preferences
  • Engagement with messages
  • Information about how you reached our website

Reviews and user-submitted content

If you submit a product review, photograph, video, testimonial, survey response, or other content, we may collect and publish the information you choose to provide, subject to the relevant submission terms and your permissions.

2. How we collect personal information

We collect personal information:

  • Directly from you when you place an order, contact us, create an account, submit a review, or join our mailing list
  • Automatically through cookies, pixels, log files, and similar technologies
  • From Shopify and other companies that help operate our store
  • From payment, shipping, fraud-prevention, analytics, advertising, and marketing providers
  • From social media or advertising platforms when you interact with Joban Beauty through those services

3. How we use personal information

We may use personal information to:

  • Process payments and fulfill orders
  • Provide order confirmations and tracking information
  • Deliver products and manage shipping
  • Help with shade selection, returns, and customer support
  • Maintain customer accounts
  • Detect and prevent fraud, abuse, and security incidents
  • Operate, troubleshoot, and improve our website
  • Understand how customers use our website
  • Personalize product recommendations and website experiences
  • Send marketing messages when permitted
  • Measure the effectiveness of advertising
  • Maintain business, tax, and accounting records
  • Enforce our terms and protect our legal rights
  • Comply with applicable laws and lawful requests

We use personal information only for legitimate business purposes, to fulfill our agreements with you, with your consent, or as otherwise permitted by law.

4. How we disclose personal information

We may disclose personal information to companies that help us operate Joban Beauty, including:

  • Shopify, which powers our online store
  • Payment processors
  • Shipping, fulfillment, and delivery providers
  • Website hosting and technical-support providers
  • Customer-service platforms
  • Email and SMS marketing providers
  • Analytics and performance providers
  • Advertising and social media platforms
  • Fraud-prevention and security providers
  • Product-review and user-generated-content platforms
  • Professional advisers, such as lawyers, accountants, insurers, and auditors

These providers may process information only as necessary to perform services for us or as otherwise permitted by their own terms and applicable law.

We may also disclose information:

  • To comply with a subpoena, court order, or other lawful request
  • To protect Joban Beauty, our customers, or others from fraud, security threats, or unlawful activity
  • In connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business
  • With your direction or consent

You can learn more about Shopify’s processing practices in the Shopify Consumer Privacy Policy.

5. Targeted advertising and data sharing

Joban Beauty does not sell personal information for money.

However, we may use analytics, advertising, and social media services that receive information about your device, website activity, or purchases. Under certain U.S. privacy laws, some of these activities may be considered “selling,” “sharing,” or processing personal information for targeted advertising, even when no money is exchanged.

Where required by law, you may opt out through:

  • The Your Privacy Choices or data-sharing opt-out link in our website footer
  • The cookie-preference controls available on our website
  • A browser that supports the Global Privacy Control signal
  • An email request to info@jobanbeauty.com

Where legally required and technically supported, we recognize Global Privacy Control as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal.

Do not publish this section until Shopify’s Data sharing opt-out page is enabled and linked in the footer if Joban uses advertising pixels or Shopify Network Intelligence.

6. Cookies and similar technologies

We and our service providers use cookies, pixels, tags, local storage, and similar technologies to operate the website and understand how it is used.

These technologies may support:

  • Shopping-cart and checkout functions
  • Account login and security
  • Region and language preferences
  • Fraud prevention
  • Website performance and analytics
  • Personalization
  • Marketing measurement
  • Relevant advertising

Some cookies are necessary for the website to function. Others, including analytics and advertising cookies, may be optional depending on your location.

You can manage available choices through the cookie banner or Cookie Preferences link on our website. You can also change cookie controls through your browser. Blocking necessary cookies may prevent parts of the website or checkout from working correctly.

For information about cookies used by Shopify, review the Shopify Cookie Policy.

Remove the current static cookie-name table. Cookie names and durations change as Shopify and installed apps are updated, making a manually maintained table unreliable.

7. Email and SMS marketing

If you subscribe to marketing, we may send information about products, restocks, promotions, and Joban Beauty news.

You can unsubscribe from marketing emails by using the unsubscribe link included in each message. If SMS marketing is offered, you can opt out by replying STOP or following the instructions in the message.

Opting out of marketing does not stop transactional messages, such as order confirmations, shipping notices, account notifications, or replies from customer support.

If Joban does not currently offer SMS marketing, remove the SMS references.

8. Retention of personal information

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders and provide customer support
  • Maintain business, tax, accounting, and transaction records
  • Prevent fraud and maintain security
  • Resolve disputes
  • Enforce our agreements
  • Meet legal and regulatory obligations

Retention periods vary depending on the type of information, why it was collected, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely retain it as required by law.

9. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

No website, transmission method, or storage system can be guaranteed to be completely secure. Please use a unique password for your account and do not share login credentials with others.

If you believe your interaction with us is no longer secure, contact us at info@jobanbeauty.com.

10. International processing

Joban Beauty is based in the United States. We and our service providers may process or store personal information in the United States, Canada, and other countries where data-protection laws may differ from those in your location.

Where required, we rely on recognized legal mechanisms for international transfers, such as adequacy decisions, contractual safeguards, or other lawful transfer methods.

11. Legal bases for processing

If you are located in the European Economic Area, United Kingdom, or another jurisdiction requiring a legal basis, we may process personal information based on:

  • Contract: To process and deliver your order or provide requested support
  • Consent: For optional cookies, certain marketing, or other activities where consent is required
  • Legitimate interests: To operate and improve our business, prevent fraud, maintain security, and understand website performance, provided those interests do not override your rights
  • Legal obligations: To maintain required records and comply with applicable law

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.

12. Your privacy rights

Depending on where you live, you may have the right to:

  • Ask whether we process your personal information
  • Request access to the information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Receive a portable copy of certain information
  • Restrict or object to certain processing
  • Opt out of targeted advertising, sale, or sharing
  • Withdraw consent
  • Appeal a decision concerning a privacy request
  • Receive equal service without unlawful discrimination for exercising your rights

To submit a request, email info@jobanbeauty.com with the subject line Privacy Request.

Please include:

  • Your full name
  • The email address associated with your account or order
  • Your state or country of residence
  • The right you would like to exercise

We may need to verify your identity before completing a request. We will use information provided for verification only to process and document the request.

Where permitted, an authorized agent may submit a request for you. We may ask for proof of the agent’s authority and may need to verify your identity directly.

These rights are subject to legal limitations and exceptions. We will respond within the period required by applicable law.

Residents of the EEA or United Kingdom may also complain to their local data-protection authority. The European Commission provides an overview of applicable data-protection rights.

13. Children’s privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe a child has provided personal information to us, contact info@jobanbeauty.com so we can review and, where appropriate, delete it.

We do not knowingly sell or share the personal information of anyone under 16.

14. Third-party websites and services

Our website may link to websites, social media platforms, payment providers, or other services operated by third parties.

Their privacy practices are governed by their own policies. Joban Beauty is not responsible for the privacy, security, or content of third-party services.

15. Changes to this policy

We may update this Privacy Policy to reflect changes to our business, technology, service providers, or legal obligations.

When we make changes, we will update the date at the top of this page. If a change materially affects how we use personal information, we may provide additional notice where required.

16. Contact us

For questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

Joban Beauty
Email: info@jobanbeauty.com
Mail: 630 1st Ave, 22M
New York, NY 10016
United States